Contact Us
If you have any difficulties with your order please contact our publications
warehouse:
Natural England Publications
Communisis Print Management Services
Balliol Business Park West
Benton Lane
Newcastle upon Tyne
NE12 8EW
Telephone: 0800 694 0505 (09:00 to 17:30 Monday to Friday)
Fax: 0191 201 5003
Email: natural.england@communisis.com
Alternatively, please contact the Natural England web team at
web.team@naturalengland.org.uk
Enquiry Service
Our Enquiry Service is the first point of contact for all general enquiries
about Natural England and its work. The team should be able to answer most
enquiries immediately but will transfer you to appropriate colleagues for help
with more technical or specialist enquiries. The enquiry service can be
contacted at
Opening hours
09.00 to 17.00 (Monday to Thursday)
09.00 to 16.30 (Fridays)
Telephone calls
All calls will be answered promptly. If the first person you speak to cannot
deal with your enquiry in full, they will pass you on to someone who can. If we
cannot help immediately you will be given the name of the person who will
respond and when they will be available to respond. For more complex enquiries
you may be asked to put it in writing, in which case you will receive a full
response or a progress report within 10 days of receipt.
Outside of office hours or when all lines are busy an answer machine will be
available for you to leave a voice mail message, which will be answered within
1 working day.
Written enquiries (including e-mail and fax)
We aim to respond in full to all written enquiries within 10 working days. Where
this is not possible, e.g. when further research is required we will notify you
in advance to advise who will respond and when.
Natural England Head Office
Natural England
1 East Parade
Sheffield
S1 2ET
Tel: 0114 241 8920
Fax: 0114 241 8921
Website feedback
Please email Natural England's web team